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Terms & Conditions. Keeping everyone happy!

Course Prices

All prices quoted assume that the courses will be completed within the allotted time. This is always achievable when courses are undertaken on a Fast Track basis. Prices include, tuition, course materials, examination fees, examiner feedback and light refreshments throughout the course.

Refunds

We do not offer refunds for ground school courses due to both demand and course numbers being limited per course. In exceptional circumstances should a course be cancelled by us (The Great Circle) we will endeavor to offer you a place on an alternative course and on a mutually agreaable date. In the event that you cancel a course, we may offer you a place on an alternative course at a location and on a date, of our choosing, and at our discretion. Under no circumstances will refunds be issued for poor course misconduct, exam violations, or any type of behaviour that results in one being removed from our courses.

Identification

Photographic identification is required prior to commencing any course offered by The Great Circle, ideally this should be a Passport or Driving Licence. If in doubt, please ask well in advance of the start of the course for information regarding suitable forms of identification.

Payment

All Ground School courses must be paid for in full and in advance of starting the course. Please do not book any hotels, flight or make travel arrangements prior to securing your place on the course first, and are in receipt of your official booking confirmation from The Great Circle.

If for any reason you are unable to attend for your course, we will endeavour to place you on the next available course only, subject to a minimum of 14 days advance notice of cancellation.

Payment for courses can be made by Bank transfer, Debit card or Cash.

* Funds must be cleared at least 14 days prior to commencement of any training.

* We do not offer credit facilities or payment plans.

* We do not, unless in exceptional circumstances, take deposits. In any event, the balance   must be paid within 14 days of the course start date.

Course Completion Times

All published prices on this web site assume that the course will be completed within the allotted time frame stated in the course descriptions. Experience shows that Fast Track courses invariably lead to people completing their course in minimum time, consequently, the projected times for course completion are accurate.

One to one courses booked over a 4 day consecutive period, may, at the school's descretion, be altered to any combination of a 4 day period on the condition that this is done over a maximum of a 6 month period from the day of officially commencing any course.

Should an individual require further training to complete a course, then The Great Circle will endeavour, in line with our 'Fast Track' ethos, to ensure that this additional training is completed at a time convenient to both parties with minimal delay.

1 to 1 courses, unless othwerwise agreed in advance, must be completed within 6 weeks due to the nature of staff scheduling and will be discussed prior to you making a booking for this particular type of course.

In the event of any unforeseeable problems, The Great Circle will make all reasonable efforts to ensure the course is completed with minimal disruption.

The Great Circle does not accept responsibility in the event of any delays relating to the customer.

Examination Resits

Having taken a course with The Great Circle and subsequently failed an examination, you will be invited back free of charge on our next course with a view to re-sitting an examination. The Great Circle will provide free tuition and examinations inline with our customer satisfaction policy.

Daily Start and Finish Times

The Great Circle will endeavour to complete your course within the published time. Our courses start promptly at 9.00am each day and conclude at approximately 5.30pm. Finish times do vary and are subject to individual and class progression.

It is of paramount importance that you are punctual for each course and leave yourself plenty of time to find the course venue and settle in.

Conduct

The Great Circle treats all of its clients with respect whether communicating through email, telephone or in person. Under no circumstances whatsoever will we tolerate any abuse towards our staff or others. Combative behaviour is completely unacceptable and will result in your immediate withdrawal from the course. The nature of our programmes demand that our clients behave in a manner that is conducive to learning and ultimately, flight safety.

Please note that when attending our course you are fit, well-rested and free from any other type of personal distraction, as this may have a detrimental effect on your learning and course completion time. We are unable to accept anyone exhibiting any cold, flu, or other viral like symptoms. Should you develop these upon arrival, or whilst studying with us, we will endeavour to accommodate you on another course.

We reserve the right to report any combative, manipulative, coercive and danegerous behaviour to our attached Special Branch unit, the United Kingdom Civil Aviation Authority and other training providers. This could have a detrimental effect on obtaining subsequent training and ultimately, licence issue. Under such circumstances, this will lead to immediate course withdrawl also.

COVID

You must ensure that you do not attend a course if you are exhibiting COVID-19 or any other cold or flu like symptoms. In the event of a national lockdown, you will be offered a place on an alternative course when government restrictions are eased.

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